Shipping and Installation

Last Updated: 29 December 2025
Website: https://www.bbqdubai.ae
Business Name: BBQ Dubai (operated by ESCAPE PLAN DEVELOPMENTS IFZO)
Registered Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Trade Licence No.: 75936
Contact Email: info@bbqdubai.ae

1. Overview

This Shipping & Warranty Policy explains how BBQ Dubai (“we”, “us”, “our”) manages product delivery timelines, logistics, and warranty coverage.

We aim to be transparent about delivery expectations and provide clear, fair after-sales support for all BBQ Dubai customers in the UAE.

2. Delivery Timelines

A. Pre-Order & Stock Availability

Many of our products — including BBQ grills, outdoor kitchens, and pizza ovens — are imported directly from our manufacturing partners overseas.
As such, delivery may take up to 8 weeks depending on shipping schedules, customs clearance, and local logistics.

  • The estimated delivery timeframe is shown on each product page and again during checkout.

  • Pricing reflects the factory-direct import model, which allows us to offer premium products at exceptional value.

  • By completing your order, you acknowledge and agree to these longer delivery timelines.

B. Communication & Updates

Once your order is placed:

  1. You will receive an Order Confirmation Email immediately.

  2. We will send progress updates as your item ships, clears customs, and is ready for delivery in Dubai.

  3. A final delivery date will be confirmed once your product is available in our UAE warehouse.

C. Delivery Terms

  • Delivery is curbside only — we do not offer installation or assembly services.

  • Large items (e.g. outdoor kitchens, pizza ovens) will be delivered to the ground floor or accessible loading area of your property.

  • Customers are responsible for arranging any building permits, gate passes, or lift access required by their community or property manager.

  • Delivery includes standard weekday service. Weekend or specific time-slot deliveries may incur additional fees.

D. Delays and Refunds

We take care to ensure prompt deliveries, but occasionally delays occur due to:

  • Shipping line congestion or customs inspection,

  • Factory backlogs, or

  • Regional transport disruptions.

If your order is significantly delayed beyond 8 weeks, you may:

  • Continue to wait for your item, or

  • Request a full refund (prior to delivery), which will be processed to your original payment method within 7–14 business days.

Once the product has been delivered or dispatched, the refund policy under our Refund & Returns Policy applies instead.

3. Delivery Fees

Delivery fees (if applicable) are displayed during checkout.

  • Standard delivery is door-to-door within UAE major cities.

  • Remote area surcharges may apply (Fujairah, RAK, Al Ain, etc.).

  • Delivery charges are non-refundable once the order has shipped.

4. Installation

We do not provide installation, assembly, or gas connection services.

Important:

  • Gas BBQs and outdoor kitchens must be installed by a qualified technician.

  • The customer is fully responsible for ensuring safe setup, ventilation, and compliance with local regulations.

  • Any damage or injury arising from improper installation, misuse, or unauthorized modification is not covered under warranty.

We can provide referrals for independent installers upon request, but these are third-party services not affiliated with BBQ Dubai.

8. Contact Information

BBQ Dubai
Dubai, United Arab Emirates
Email: info@bbqdubai.ae
Warranty Claims: info@bbqdubai.ae
Website: https://www.bbqdubai.ae