Shipping and Warranty Policy

Last Updated: 29 December 2025
Website: https://www.bbqdubai.ae
Business Name: BBQ Dubai (operated by ESCAPE PLAN DEVELOPMENTS IFZO)
Registered Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Trade Licence No.: 75936
Contact Email: info@bbqdubai.ae

1. Overview

This Shipping & Warranty Policy explains how BBQ Dubai (“we”, “us”, “our”) manages product delivery timelines, logistics, and warranty coverage.

We aim to be transparent about delivery expectations and provide clear, fair after-sales support for all BBQ Dubai customers in the UAE.

2. Delivery Timelines

A. Pre-Order & Stock Availability

Many of our products — including BBQ grills, outdoor kitchens, and pizza ovens — are imported directly from our manufacturing partners overseas.
As such, delivery may take up to 8 weeks depending on shipping schedules, customs clearance, and local logistics.

  • The estimated delivery timeframe is shown on each product page and again during checkout.

  • Pricing reflects the factory-direct import model, which allows us to offer premium products at exceptional value.

  • By completing your order, you acknowledge and agree to these longer delivery timelines.

B. Communication & Updates

Once your order is placed:

  1. You will receive an Order Confirmation Email immediately.

  2. We will send progress updates as your item ships, clears customs, and is ready for delivery in Dubai.

  3. A final delivery date will be confirmed once your product is available in our UAE warehouse.

C. Delivery Terms

  • Delivery is curbside only — we do not offer installation or assembly services.

  • Large items (e.g. outdoor kitchens, pizza ovens) will be delivered to the ground floor or accessible loading area of your property.

  • Customers are responsible for arranging any building permits, gate passes, or lift access required by their community or property manager.

  • Delivery includes standard weekday service. Weekend or specific time-slot deliveries may incur additional fees.

D. Delays and Refunds

We take care to ensure prompt deliveries, but occasionally delays occur due to:

  • Shipping line congestion or customs inspection,

  • Factory backlogs, or

  • Regional transport disruptions.

If your order is significantly delayed beyond 8 weeks, you may:

  • Continue to wait for your item, or

  • Request a full refund (prior to delivery), which will be processed to your original payment method within 7–14 business days.

Once the product has been delivered or dispatched, the refund policy under our Refund & Returns Policy applies instead.

3. Delivery Fees

Delivery fees (if applicable) are displayed during checkout.

  • Standard delivery is door-to-door within UAE major cities.

  • Remote area surcharges may apply (Fujairah, RAK, Al Ain, etc.).

  • Delivery charges are non-refundable once the order has shipped.

4. Installation

We do not provide installation, assembly, or gas connection services.

Important:

  • Gas BBQs and outdoor kitchens must be installed by a qualified technician.

  • The customer is fully responsible for ensuring safe setup, ventilation, and compliance with local regulations.

  • Any damage or injury arising from improper installation, misuse, or unauthorized modification is not covered under warranty.

We can provide referrals for independent installers upon request, but these are third-party services not affiliated with BBQ Dubai.

5. Warranty Coverage

A. Standard Warranty — 1 Year

All BBQ Dubai products include a 1-year limited warranty from the date of delivery, covering manufacturing defects in materials and workmanship under normal residential use and proper maintenance.

Unless otherwise stated on the product page or invoice, the standard warranty period is:

Component Coverage
Grill Body / Chassis 1 year
Burners / Flame Tamers 1 year
Electronics / Ignition 1 year
Accessories & Tools 6 months

This warranty applies to residential use only.

B. What the Warranty Covers

The warranty covers verified manufacturing defects only, including:

  • Structural faults or defective welds

  • Manufacturing defects in burners, valves, or ignition systems

  • Mechanical failure not caused by misuse, environment, or lack of care

If a claim is approved, we may — at our discretion — repair, replace, or provide store credit depending on part availability.

C. What the Warranty Does NOT Cover

The warranty does not cover:

  • Improper assembly or installation

  • Misuse, abuse, modification, or unauthorized repair

  • Failure to follow cleaning and care instructions

  • Commercial, catering, rental, or event use

  • Cosmetic wear (scratches, discoloration, fading)

Rust, corrosion, or surface oxidation is not covered where it results from poor maintenance, lack of cleaning, chemical exposure, coastal air, humidity, or weather exposure.

Outdoor cooking equipment requires regular cleaning, drying, and protective care. Failure to maintain the product appropriately voids corrosion-related claims.

6. Customer Responsibilities

To maintain warranty coverage:

  • Follow all care and cleaning instructions in your manual.

  • Keep your receipt and original packaging until installation.

  • Use only approved regulators, hoses, and gas bottles.

  • Do not modify burners or fittings.

Failure to follow these guidelines may void your warranty.

7. Limitation of Liability

To the maximum extent permitted by UAE law:

  • BBQ Dubai’s liability is limited to the product’s purchase price.

  • We are not liable for indirect or consequential damages (e.g. property damage, downtime, or loss of enjoyment).

  • Warranty remedies (repair, replacement, or store credit) are the sole and exclusive solutions available.

This does not affect any statutory rights you may have under UAE Consumer Protection Law.

8. Contact Information

BBQ Dubai
Dubai, United Arab Emirates
Email: info@bbqdubai.ae
Warranty Claims: info@bbqdubai.ae
Website: https://www.bbqdubai.ae