Legal and Compliance

Last Updated: 25 October 2025
Website: https://www.bbqdubai.ae
Business Name: BBQ Dubai (operated by ESCAPE PLAN DEVELOPMENTS IFZO) 

Registered Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

Trade Licence No.: 75936
Contact Email: info@bbqdubai.ae

1. Business Licensing

ESCAPE PLAN DEVELOPMENTS IFZO operates under a valid  trade licence.
All commercial activities — including import, distribution, and online retail of BBQ grills, outdoor kitchens, and accessories — are conducted in accordance with Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Resolution No. 66 of 2020 on E-Commerce Regulations.

Our TRN will be published here once issued.

2. Registered Details

Registered Name: ESCAPE PLAN DEVELOPMENTS IFZO
Trading Name: BBQ Dubai
Registered Address: Dubai, United Arab Emirates
Operating Jurisdiction: Emirate of Dubai
Business Type: E-commerce retailer (BBQ and outdoor kitchen equipment)
Trade Licence Issuer: Dubai Department of Economy and Tourism (DET)

3. Contact Information

You can reach our team for any inquiries, support, or legal correspondence via:

General Support: info@bbqdubai.ae
Returns: info@bbqdubai.ae
Warranty Claims: info@bbqdubai.ae
Data Protection Contact: info@bbqdubai.ae

We aim to respond to all written inquiries within 2 business days.

4. Consumer Protection & Dispute Resolution

We comply with the UAE Consumer Protection Law (Federal Law No. 15 of 2020), ensuring:

  • Clear product information and pricing transparency,

  • Honouring warranty and return obligations,

  • Respecting customer data and privacy rights,

  • Fair dispute resolution processes.

If you are not satisfied with our response or resolution, you may raise a complaint through the official Dubai Consumer Protection Platform:
🔗 https://consumerrights.ae

5. Data Protection Compliance

BBQ Dubai complies with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021 – PDPL) and applies appropriate technical and organisational measures to protect customer data.

For details on how we handle your information, please see our full Privacy Policy.
Requests relating to access, correction, or deletion of data can be directed to privacy@bbqdubai.ae.

6. Legal Policies & References

You can review our full legal documents here:

7. Intellectual Property

All logos, designs, text, and images displayed on bbqdubai.ae are the property of BBQ Dubai or its respective licensors.
Reproduction or distribution without prior written permission is strictly prohibited.

8. Website Security & Payments

  • All payments are processed through Shopify’s PCI-DSS compliant payment gateways.

  • We do not store credit card information on our servers.

  • The website uses SSL encryption (HTTPS) for all transactions and communications.

9. Governing Law

BBQ Dubai operates under the laws of the United Arab Emirates and the jurisdiction of the Emirate of Dubai.
Any disputes will be handled by the Dubai Courts, unless both parties agree to refer the matter to the Dubai International Arbitration Centre (DIAC).

10. Transparency & Future Updates

This page will be updated as new regulatory requirements are introduced or as we expand operations.
The “Last Updated” date above reflects the most recent revision.