Privacy Policy

Privacy Policy

Last Updated: 25 October 2025
Website: https://www.bbqdubai.ae
Business Name: BBQ Dubai (operated by [Insert Legal Entity Name])
Registered Address: Dubai, United Arab Emirates
Trade Licence No.: [To be added]
Contact Email: info@bbqdubai.ae

1. Purpose of This Policy

This Privacy Policy explains how BBQ Dubai (“we”, “us”, or “our”) collects, uses, shares, and protects personal information through our website bbqdubai.ae, our Shopify store, and related customer interactions (such as contact forms, orders, delivery coordination, and after-sales support).

We comply with the UAE Personal Data Protection Law (PDPL – Federal Decree-Law No. 45 of 2021), applicable consumer and e-commerce regulations, and good international privacy practices.

2. Personal Data We Collect

We may collect the following types of data:

A. Information You Provide

  • Identity & Contact Information: Name, phone number, email, billing and delivery address.

  • Order Information: Products purchased, payment and delivery details.

  • Support & Communication: Messages, reviews, warranty claims, and survey responses.

  • Marketing Preferences: Newsletter sign-ups, consent records.

B. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, pages visited, session duration, and referrer URLs (via Shopify analytics and cookies).

  • Cookies & Pixels: For essential site functions, analytics, and (with consent) personalized advertising.

3. How We Use Your Information

We use your personal data to:

  1. Process, fulfill, and deliver your orders.

  2. Provide after-sales support, warranty claims, and service updates.

  3. Communicate order confirmations, receipts, and shipment notifications.

  4. Improve website functionality, performance, and customer experience.

  5. Send marketing communications (only with your consent).

  6. Detect and prevent fraud, unauthorized access, or misuse.

  7. Comply with UAE tax, customs, and consumer protection laws.

4. Legal Bases for Processing (PDPL)

We process personal data under one or more of these lawful bases:

  • Contractual necessity: To fulfill your order or service.

  • Legal obligation: To comply with UAE laws and regulations.

  • Consent: For optional marketing or cookie use.

  • Legitimate interest: For improving our services and ensuring website security.

5. Sharing of Data

We do not sell or rent your data. However, we may share it with trusted partners where necessary:

Type of Partner Purpose
Payment processors To process secure online payments (Shopify Payments, Stripe, etc.)
Delivery companies & logistics providers To deliver orders to your address
IT & cloud service providers Hosting, data storage, CRM, and analytics
Professional advisers Legal, tax, or compliance support
Authorities (if required) Regulatory or legal requests under UAE law

All partners are required to process your data securely and only for the purposes outlined above.

6. International Data Transfers

Some of our service providers (e.g. Shopify) operate servers outside the UAE. We ensure any cross-border data transfer complies with UAE PDPL requirements, including appropriate safeguards and data protection agreements.

7. Data Retention

We retain your data for as long as necessary to:

  • Fulfill your orders and provide services,

  • Comply with UAE legal and tax obligations (usually 5–7 years),

  • Maintain warranty and safety records,

  • Or until you request deletion (where legally permissible).

8. Your Rights Under UAE PDPL

You have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion (where permitted by law).

  • Withdraw consent (for marketing/cookies).

  • Request data portability (where applicable).

  • Object to processing based on legitimate interests.

To exercise your rights, please contact us at info@bbqdubai.ae. We will verify your identity before processing your request.

9. Cookies and Tracking

We use cookies for:

  • Essential functions: Checkout, security, cart persistence.

  • Performance: Site analytics and speed optimization.

  • Marketing: Google, Meta, and Shopify pixels (only with consent).

You can adjust cookie preferences via your browser settings or our on-site Cookie Settings panel.

10. Security

We apply appropriate technical and organizational measures to protect your information:

  • Encrypted HTTPS transmission

  • Secure payment gateways (PCI DSS compliant)

  • Access control and staff confidentiality policies

However, no online system is 100% secure; you acknowledge these inherent risks when transacting online.

11. Children’s Privacy

Our website and products are for adults (18+). We do not knowingly collect or process data from minors.

12. Marketing Communications

We only send promotional messages if you’ve opted in. You may unsubscribe anytime by clicking “Unsubscribe” in our emails or by contacting us directly at info@bbqdubai.ae.

13. Updates to This Policy

We may update this policy periodically to reflect changes in our operations or UAE law.
Any updates will be posted on this page with a new “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact:

BBQ Dubai
Dubai, United Arab Emirates
Email: info@bbqdubai.ae

Website: https://www.bbqdubai.ae

Trade Licence No.: [To be added]